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Chickie C
1 reviews | Active since Dec 2019
08 Apr 2026, 10:46
Webafrica is the WORST!
Webafrica is a terrible service to use- I wouldn’t recommend it to anybody. From signing up for the service through to trying to get assistance and cancellation; you can never get ahold of agents for assistance, wait hours for response and once I cancelled the WiFi they held me liable to POST the router back to another province or be held accountable for the device. Absolutely an awful service! Wish they would close their doors.
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Replies (1)
Webafrica's replyOfficial
08 Apr 2026, 11:05Hello Chickie,
We completely understand how upsetting this experience has been, from the challenges of signing up and getting support to the difficulties with cancelling your WiFi and returning the router. Having to wait hours for assistance and feeling held accountable despite following the process would understandably be very frustrating.
Your feedback will be shared with our service quality team to help improve our processes. If there’s anything we can assist you with directly, please send a private message on Hello Peter with a brief description of your issue, and the team will work with you to find a resolution.
Warm regards,
Webafrica Crew
We completely understand how upsetting this experience has been, from the challenges of signing up and getting support to the difficulties with cancelling your WiFi and returning the router. Having to wait hours for assistance and feeling held accountable despite following the process would understandably be very frustrating.
Your feedback will be shared with our service quality team to help improve our processes. If there’s anything we can assist you with directly, please send a private message on Hello Peter with a brief description of your issue, and the team will work with you to find a resolution.
Warm regards,
Webafrica Crew
Webafrica's reply08 Apr 2026, 11:05
Official
Hello Chickie,
We completely understand how upsetting this experience has been, from the challenges of signing up and getting support to the difficulties with cancelling your WiFi and returning the router. Having to wait hours for assistance and feeling held accountable despite following the process would understandably be very frustrating.
Your feedback will be shared with our service quality team to help improve our processes. If there’s anything we can assist you with directly, please send a private message on Hello Peter with a brief description of your issue, and the team will work with you to find a resolution.
Warm regards,
Webafrica Crew
We completely understand how upsetting this experience has been, from the challenges of signing up and getting support to the difficulties with cancelling your WiFi and returning the router. Having to wait hours for assistance and feeling held accountable despite following the process would understandably be very frustrating.
Your feedback will be shared with our service quality team to help improve our processes. If there’s anything we can assist you with directly, please send a private message on Hello Peter with a brief description of your issue, and the team will work with you to find a resolution.
Warm regards,
Webafrica Crew