Webafrica is the worst company to deal with

I am very frustrated with the customer support that Webafrica provides. They have a watsapp number for communication between them and the customer, the problem is that you have to wait whole day for a response from the consultants, it takes about 2 to 3 days to get a result out of them. Their support contact number that they provide, is always engaged so you can't get hold of them on that platform either. They have debited my account 3 times in the last 2 days. They claim that they are having technical difficulties and the money will be reversed today by 2 in the afternoon (that is a generic message they send out) but instead of crediting my bank account, they have debited my account. So as for today 02-12-2020), I paid Webafrica three times instead of one. I cannot get hold of anyone so that they can give me money back.