Webafrica is the worst

Webafrica has to be the worst service provider I have come across, there is no way of contacting them other than chat and the wait times when chatting with the representatives is ridiculous. I have been having Fibre issues for almost 2 weeks , trying to get assistance, I have spent more than 20 hours chatting to various associates that made me troubleshoot for hours and then escalated the issue with a guarantee to give me feedback within 48 hours and also the promise that a manager will call me, it's been 144 hours and still nothing , My job is dependent on having a strong Fibre connection, this is extremely frustrating, I am on the verge of just canceling my contract with them, they have absolutely no empathy for their customers