Webafrica is the worse ISP provider - No support or service

I joined Wefafrica in May 2024. I have had endless problems with my VOIP connection and was told that I had to buy one of their instruments, the reason I could not connect to VOIP. I purchased one of their instruments and started receiving calls but could not make outgoing calls, i logged my fault through their WhatsApp, which is a very frustrating way to sort problems out, and they realized that there was a problem on their side. They have given me so many fault numbers and the recent one is #236629. Every time I query it they try and connect me to no avail or they will indicate that the fault has not been attended to and that they would escalate it. My business if suffering due to Web Africa. I am presently logging another fault/query and they take ages to respond, I don't have the time to sit on the WhatsApp waiting for their responses. I can sit up 8 hours trying to sort something out. The funny thing is that even though you sit for hours and hours on end the issue is still not resolved. Web Africa is one of the worse ISP I have ever encountered. No service, quick to take your money, and a waste of time when we have more pressing issues in our daily activities.