Webafrica is the ****test!!!

I am absolutely appauled by the stupid customer services I have been getting from them. I innially wanted to find out why my wifi data useage was already used at 21% by the 03/03/2022. Agent said they will email MTN for a useage package. Up until today i have not received it. Then, without my damn approval they upgraded my account to their highest package and debited my account. I again chatted with their *********** agents who said sorry and they see an email was sent to MTN. That was not my question. I then asked for a manager to call me back. Agent requested it and still no call. I then requested another agent for a manager to call me, he goes and asks me why!? 🤬 Theni went on their customer zone to downgrade my package as from the end of this month. I woke up and see i have been downgraded and my data useage is at 91%🤬🤬🤬. So they took money from my accobt for an upgrade which i had not requested and now im on the lowest package and my data is almost used up. This is ****en ****************. I want my data useage to be placed as to what they have "chosen" for me. How can you ****** action things without a customers consent. Now if i want to get more data then they would probably want to charge me for that too! Im not going them to let me spend over ****en R2k for **** on their side. Webafrica had better resolve this or i will take matters further. Im extremel irrate and dissapointed in this company.