WEBAFRICA is the biggest Joke!!!

They are the biggest Joke!!! shame on you guys! I was away in December and forgot to pay them, and despite paying December and January 2019 they cancelled my service. in order to be reconnected an additional fee of R750.00 is payable. Placed an order upon my return to be reconnected on 17th January, revived a confirmation with an order Number: ********** 276 on the same day. On 18th January I received a pro-rata invoice for January 14th to 31 January to pay it despite the fact that I do not have internet!!! On 19th January I called the technical department and I was told that the order of 17th has been cancelled for unknown reason by them, the department that could give me an answer is closed, i should call them on Monday! On Monday 21st Jan I was CONFIRMED that my order was cancelled by Huda!! which was not available to see the reasons for the Cancellation? than I was assisted by Melissa that said the reason was financials did not see the payments, which proof was on their system, so she forwarded it to them. i was credited for all the invoices, and my order was placed again. on 23rd Jan, I called from my office to follow up and I was told my line is active and running, later at home still no internet. Called their technical department and spent over 40 min on my cell resting the rooter, etc still no internet, the reason STATIC ISP!! fault was logged by Webafrica technician with reference ********** 314 , I was advised that its a fault on Octotel side and they will call me by lunch time. NO one called. Called on 24th Jan from the office about 18h30 and I was told that it takes from 24 to 48 hours so only 24 hours have passed, they will flag and escalate. Called on 25th at 17h30, its almost 48 hours!! I was told that the reason that I have no internet is because my line was cancelled and has not been reconnected yet from Octotel side !! my order is WEB8087!!

If anyone of Webafrica reads this, please take a note that your are the biggest joke, your guy on the line may tell this joke. You are breaching your own code of conduct by misinforming your customers, your stuff does not know what they are doing, you are wasting my time, money and my nerves, you staff contently apologies for the bad experience that I am having but that does change the fact that it is a whole chain of bad experiences, delayed responses to support tickets up to 7 -10 days. Shame on you guys!!