WEBAFRICA IS THE BIGGEST *****ELENT *********** COMPANY IN SOUTH AFRICA - SERIOUS WARNING AGAINST USING THEIR SERVICES

I would like to raise my absolute disgusts and frustration with Webafrica. We have had fiber issues since Sunday, 25 September and have not been able to connect since then. We have been to and thro with the call centre trying to get to the bottom of this and no one can sort the problem out. They are just playing a blame game and hiding behind excuses for their incompetence and horrible service not to mention *****.

We have been told that Vumatel has configured our ONT box to multiple clients and they are to blame and should sort it out. Vumatel visited our premises twice already and they tested everything and confirmed that the link to multiple persons were not done by them but by WebAfrica which is exactly what I expected.

Vumatel sat at our premises trying to get hold of someone at Webafrica to sort out the problem but as usual they couldn't even get hold of someone. I have had it with your useless company.

I sent an email to complaints at Webafrica and asked someone senior to call my husband to have this problem resolved but no one phoned or attempted to phone or resolve our issues, I even said that if no one attempts to assist that I will go to every social media platform I know and make public how terrible the customer service is and the *****elent operations that occur at this useless excuse of a company but this didn't even raise a concern. I will be extremely ashamed and to call myself a WebAfrica employee. You are a disgrace. It has now been a week without fiber and in the mean time I have followed the process of cancelling my service with this **** company but even trying to cancel is a run around game, you are moved from one agent to the next to prevent cancellation. I sent a followup email on the original from which I received no response which read:

"Not only do you people not reply or even give a damn you also want to make it impossible to cancel my service by just not completing the process on WhatsApp or taking your sweet time to respond. I am finished with this pathetic *********** joke of a company.

Seeing that I can't reach anyone and you conveniently changed your process of cancelling online to the non existent WhatsApp service, you can take this email as my official notice and I will expect confirmation of my cancelled service and notice period ending 31 October via email today;.

I will forward this mail to a legal professional as well for their records.

I await your further reply."

I am telling you now, I have all the proof of my attempts to cancel and all my proof of all attempts made to solve my line issue, if someone does not come back to me and submit my cancellation backdated on the 30th of September as it was supposed to be and release my line immediately so I can just move on to a proper ISP that cares about business and customer service and are not daylight ******s, I will report you to the consumer council and continue with legal actions. You will not win this battle WebAfrica. Don't think because you normally get away with this that you will again. This is absolute bull**** and I will not stand for this.