Webafrica is terrible

I ordered a new fibre service from Webafrica. The day after placing the order, they debited R998 from my account. This was confusing because I didn't what they were debiting me for. I contacted them and they said it's an activation fee. But it was supposed to be R499, so there was a duplication and they were going to refund R499. Later that day, I got a message that my order was on hold because of infrastructure issues. Whi did they debit the activation fee if there was no.line to activation? I contacted them again to say they must give me a full refund, since the order was not proceeding. The agent said I must send my bank statements via WhatsApp to prove that I had been debited. I refused and asked for an email address to send the statements to. The person said she can't give an email address and the R998 was not reflecting on their side yet. So I said I'm not sending bank statements via WhatsApp and would contact them in a few days when the money was reflecting. I contacted them today via WhatsApp, but have not received a response in the last 4 hours. The auto messages from their bot indicate that they do work on Saturdays. Further, the R499 duplicate amount that I was told was going to be refunded has not actually been refunded, they merely issued a credit note. They were very quick to debit me, so why aren't they so quick to refund now that they can't process my order? I really hate companies like this.

In short, don't use WebAfrica.