WebAfrica is *****ing money from me every month.

I contacted WebAfrica for a quote to do a fibre installation at my flat, they immediately said yes, and did a debit check, but when they sent the third party installer Octotel, it was discovered that they in fact had no coverage there. Which means they shou immediately have cancelled everything, right? NO! For 4 months now, they deduct money from me for the device that they attempted to deliver, the device that would have been used in the installation. I declined the delivery - the courier company can verify this as they called me and I explained to them that they need to take the device back. No every month WebAfrica take R299 and I have dispute it, it costs me money and is now relecting on my credit score.

I am desperate for someone to end this cycle, I have mailed, called, and I do not have the money to pay the petrol fee to actually go there in person.

How do I report them?? How do I get them to stop?