WEBAFRICA IS PATHETIC

Trying to get phone support. No one answered. Tried chat. It looked promising but then it took more than 40 minutes to get nothing done.

Zuber Khan+− Good day. Thank you for contacting Webafrica Live Chat support. How may I help? 01:09 PM https://screencast.com/t/iPfBsKtCyus 01:09 PM Hi check what I said above 01:10 PM My adls is intermitted 01:07 PM 3.5 to less than 1 01:07 PM cof05 01:07 PM You have reset it a few times today 01:10 PM https://screencast.com/t/iPfBsKtCyus 01:10 PM Are you there? 01:11 PM I give you all my attention but you are not. 01:12 PM This is really useless. 01:12 PM Webafrica is not coping 01:12 PM Gone with the wind 01:13 PM Im just trying to get through to your account and what the issue is 01:13 PM Zuber Khan are you going to me 01:13 PM When did the slow speeds start? 01:13 PM last week or before that but I knew I will not get support so lived with it but now I am fedup 01:14 PM and Webafrica is giving me poor support 01:14 PM Having to watch this chat boox for minutes on end and poor chat support. 01:15 PM See you are gone again helping other people or having lunch 01:15 PM I am testing the line and it shows to be syncing at 5Mbps 01:15 PM This is above your 4Mbps that you signed up for 01:15 PM This can be what is causing the speed issue4s 01:16 PM Yes. Did you see my screencast 01:16 PM I get fast then nothing. 01:16 PM You cannot duplicate that. 01:16 PM No comment. 01:17 PM Did you see my screencast 01:17 PM I am checking it now 01:17 PM Is that done via WiFi or ethernet cable 01:17 PM Wifi. Airbook mac cannot do lan 01:17 PM If you can, try the test via Lan cable as it would tell us if the issue is with the WiFi which is the router or the ADSL line itself 01:19 PM In the mean time I am logging a slow speed fault to Telkom 01:19 PM Airbook mac cannot do lan 01:19 PM You logged a fault last week. Do you have a record of it. I saw no Telkom 01:20 PM The problem is intermitted. 01:21 PM No you are gone agin 01:23 PM You logged a fault last week. Do you have a record of it. I saw no Telkom 01:23 PM ? 01:24 PM What was the update on the last fault 01:24 PM Telkom removes faults from their system once it is closed 01:24 PM Do you have a record of it. I saw no Telkom 01:25 PM I see the fault is still open on their side 01:25 PM If I had no telkom interaction how was it resolved 01:25 PM let me check the last update on this fault #118BWK280318 01:25 PM Their update yesterday advises

Please run speed test using a LAN cable and openserve gust acoount , line test ok and synchs at full speed. Johan/* ********** 004 is not available to test 01:25 PM So it seems we would need to test this further with a ethernet cable 01:26 PM I will advise that they need to make further contact with you to test 01:26 PM Please 01:26 PM Can you open a ticket for that on my dashboard? 01:27 PM It's now nearly 20 minutes to get this and here you are gone again 01:29 PM ? 01:30 PM ? 01:30 PM ? 01:30 PM ? 01:30 PM ? 01:30 PM ? 01:30 PM ? 01:30 PM Are you not assisting me any longer? 01:32 PM I am going to copy past this and share it with the world 01:32 PM Useless. If I have a problem I expect webafrica to assit me. But nothing. It takes ages . 01:33 PM Not good. 01:36 PM I just got off the line with the Telkom service team 01:36 PM They have advised the escalation is still being tended 01:36 PM They will revert back with feedback as soon as possible 01:37 PM They could not advise me what is the delays on the Fibre order 01:37 PM Please create a ticket for this 01:37 PM Now you are gone again 01:38 PM 30 minutes to get this far? 01:38 PM I have seen the delay is from Telkom advising what is causing the issues and resolve this 01:39 PM Please create a ticket for this 01:39 PM Where are you 01:41 PM No. This cannot continue. Webafrica has gone from bad to worse 01:42 PM still missing 01:44 PM Pathetic 01:46 PM I am going to report you and webafrica for really bad service 01:49 When I wrote this Zubar Khan was still missing. And don't think this is only a Zubar Khan. I had similar issues earlier today with other support staff.

This is a WEBAFRICA MANAGEMENT ISSUE.