WebAfrica is not worth using as a service.

This has been my experience with WebAfrica over the past few months of using them as an ISP:

1. They did not set up my portal correctly. When initially getting started with WebAfrica, everything was done through their WhatsApp channel (I will get into that later), and all the details were provided there, too. After setting this up, I was required to pay the initiation fee. This did not come through specifically due to them not creating the portal properly. This caused unnecessary delays.

2. When they set me up, the router they used did not work. Luckily, I at least know the basics of network troubleshooting, and had to replace the router that was not delivering on the speeds promised. This was just 1 week into using their service.

3. Any support query needs to be raised through their portal (did not work for me until 2 days ago, 4 months into using WebAfrica), or through WhatsApp. The support staff take forever to get back to you, and make you wait for 3 - 4 hours, and no that is not an over exaggeration. Then, because you aren't there by the time they respond, they close it. Completely useless. Calling in to their support number only takes you through to Sales, and all they can do is escalate (which at the time of writing, it's been 4 hours since and no one has called me).

The online portal doesn't even work, because if you're inactive from their page for longer than a minute, weird things start to happen like the chat not displaying messages newly sent, or messages or entire chat histories just disappearing.

4. I never knew what was going on because they never sent me statements or invoices. I had to rely on the web portal which didn't work.

5. Their support is honestly worse than SABC (and that's saying something) where I have been without internet since 11pm the day before writing this, and still no one has been able to assist with this. My line is active, I don't owe any money, so how can this be?

I have lost my mind with the service I have received today, or lack of it. I have asked to cancel my account, and I have been flat ignored. Completely. If I could attach screenshots I would, but this is just nonsense. No one should need to struggle to get answers or service from a company like this.