WEBAFRICA IS NOT A SERVICE PROVIDER, THEY ARE *****STERS!!!

Be very careful of Webafrica and their agents I acquired a service with them in beginning of April 2025, today is the 24th of June 2025 and up until this day, Webafrica has not provided the service they billed me every month for. They charged me for a technician to come out,only for the technician to also not know how to resolve the issue.They blamed Vumatel for the fact that there was an issue or as they refer to it as a "fault" with my internet until yesterday, the , when I decided to take it upon myself to drive to Vumatel head offices. To my surprise, when I arrived at Vumatel, a full & detailed profile was loaded by WebA where it shows that they NEVER submitted/escalated any form of communication to Vumatel to tell them that there was a problem, in fact they *****ed up my profile so much so that they had me and a completely different individual under an address they added their own extras to as that was not the address I provided, they had another person loaded under my profile but different names and after all the back and forth I went through with them from April up until today, none of their agents picked that up or picked that up. Vumatel in less than 24 hours, picked up that WebA had embossed my details incorrectly, Vumatel sent their own technician out first thing in the morning, mind you I got to their offices late yesterday afternoon as I could only go after work, the managers and sales manager stayed until they could provide me an actual solution and immediatlely notified me that the issue has been resolved. Had I never gone to Vumatel myself, Webafrica would have continued to lie and blame Vumatel, they would have continued to debit me for a service I never received until I went to Vumatel myself and they were tasked with putting out a fire that was not theirs to put out in the first place. And to add insult to injury, while I was at Vumatel, I was actively communicating with an agent at Webafrica who was trying to cover up the mistakes and was attempting to change the mistakes they made on system, not realizing that I quite literally waslooking at the portal and could see she was trying to cover it all up and make quick changes. They are also refusing to provide a refund for the down time, for the technician they billed me for that could not resolve the issue from dial a nerd and the R249 once off fee they charge customers which I feel I should be refunded as they had processed my information incorrectly. WebA is unprofessional, ***********, and are ****s. All of their agents/managers and employees lack the expertise to actually assist a client with a query let alone a concern.