1 reviews | Active since Mar 2022
Webafrica is just a ****.
DONT SIGNUP WITH WEBAFRICA! It looks cheaper but very poor service and don't care attitude. I thought Telkom was the worst telecom company to deal with when it comes to customer service and systems or processes but Webafrica takes it to another level of bad customer service. I just canceled my Fibre contract with Telkom. I am told that it takes a week for a debit order payment to reflect and order will not be processed until then. In my case it has taken 2 full weeks for the payment to reflect and still waiting even now. How sick is that. It takes up to 24 hours for funds to reflect in the current banking systems in SA but this not the case with Webafrica. I am even a returning customer as I thought this time they have improved. Thank God I have signed up for month to month so I will definitely be leaving them soon. They can hoodwink most customers by enticing them with lower price but they will not retain them with their bad service. They advertise that installation is free but once you singed up they start telling you about router delivery fee of R249 and initiation fee of R499. This is not only false advertising but a ****. Not even an overnight delivery fee is that much in Metropolitan area. I hope I will never fall for them in future again.
