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PG
Peet G

1 reviews | Active since Feb 2020

11 Mar 2026, 14:33

WebAfrica is impossible to cancel

Don't ever sign up with WebAfrica, they will not allow you to cancel . I have tried to cancel my service from the "Customer Portal", it takes you right through the process and then tell you that it cant help you, you need to use whatsapp to cancel. This on its own is ridiculous, but I start the chat with them on WA. A bot answers the WA channel, and shows you menus, there is no menu item to cancel a service. I chose the billing option as I thought they could help. I started the chat at 08:52 , it is now 14:30 in the afternoon, and I have still not been able to cancel , they keep sending me between "people" (I assume chatbots) that keep asking me why I want to cancel, and then I explain why (why do I need to justify cancelling, I dont want your service anymore). And then I get transferred to another "Person" and asked again why I want to cancel. This business uses unfair business practices and should not be supported by anyone.

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Replies (3)
Webafrica
Webafrica's reply11 Mar 2026, 14:49
Official
Hello  Peet. Thank you for taking the time to share this experience with us. We completely get how frustrating it would be to try to get help with no luck. We have arranged for our Retention Support team to give you a call so they can personally discuss what happened and help guide the next steps with you. Their goal is to listen to your concerns, clear up the process, and work with you on the best way forward based on your needs.Your feedback about the cancellation journey and the time spent on WhatsApp has also been shared with the relevant teams. Experiences like this help us identify where the process can be improved so that customers can manage their services more easily.We appreciate you bringing this to our attention, and the team looks forward to connecting with you to assist further.  R^
PG
Peet G's update11 Mar 2026, 15:37
Reviewer Update
Your support called me and tried to get my to stop my cancellation instead of apologising for my terrible experience.
Webafrica
Webafrica's reply11 Mar 2026, 15:54
Official
Hello Peet.  Thank you for sharing your experience with us. We understand how frustrating it must have felt when the focus seemed to be on your cancellation rather than the challenges you were facing. Your feedback helps us see where we can improve how we support our clients. We’ve shared your experience with the relevant teams so they can work on making support interactions more helpful and focused on resolving issues. We appreciate you taking the time to bring this to our attention. T^