Webafrica Is De*****ing Clients

In October 2022 I app**** for fibre with Webafrica through Vumatel, and installation was done on the evening of the 23rd November 2022 by Vumatel technicians then I received a call on the 25th that I can use my fibre because it was activated. Webafrica started billing from the 1st of November 2022, I complained without success, I requested the to start my billing from the 1st day my account was activated and they refused therefore I refused to pay billing from the 1st of November instead I paid my account from the 25th November. I was panelized for that charging me more with R50 monthly for late payments because of that. They have now cancelled the account and saying I must courier their device. There are no channels to escalate as if their doing it intentionally so that you can't take it further. The service is very bad and you can't query channels available for unhappy clients. Something must be done with this service provider.