Webafrica is cheap and nasty!

Webafrica: The ISP that does not provide Internet! Whatever you do ... DO NOT not get locked into a deal with Webafrica. There is absolutely no support service after you've received their Wifi Router. Vumatel did the Fibre Insulation on 28 June and up to today 4 August there is no Internet Access. The Webafrica phone help line has a one hour hold time. I've been on their WhatsApp Help Line every 3rd day for over a month repeating the same process over and over again getting the same response from any agent that I dealt with. They will not supply the contact details (name & email address) for any managers. After every interaction they promise that a Technician will follow up with me - this has never happened and every week they simply close my fault number. Then I have to go through the entire process again. On a loop with now joy. Now I can't get out of the deal because the installation fees and WiFi Router are "FREE" as long as you don't end the contract within 12 months. I'm trapped and they know it!