Webafrica is becoming a Swear Word

As a longstanding customer with Webafrica, I was disappointed to find that the internet package I was on was outdated. Webafrica had introduced better bundles that were cheaper without informing me. When I found out, I changed my package, but since the package involved a reduction in price, I had to wait until the first of the month until it became effective. On the first, my internet was down completely. Logging a fault like this used to be easy and quick with Webafrica, using either their customer dashboard, or phoning in, but now, there is ONLY one way to deal with Webafrica - via WhatsApp. That is a tedious process, as you first have to go through a menu of stupid "Have you?" which are irrelevant to your situation, before getting through to a human. The consultant was very polite, but I got the impression he was handling multiple calls at once. The process was extremely slow and took just on 4 hours to resolve and I was without Internet for a day. I can understand a company streamlining themselves to become competitive, but *****ing over your loyal customers to make an extra buck and making it hard to get the service they have paid for is not good practice. Telkom lost an entire nation of customers by doing that, and their brand name became a swear word. Webafrica is going the same way.