WebAfrica IS BANKRUPTING ME

I have been trying to sort out my issue with this company for the past 10 days. I originally went on to their dismal WhatsApp service to query why I had been getting little or no signal for 3 days and according to their bot there was no problem for my area. After spending days on their chat line,(heaven forbid they should make an effort to call me and talk person to person}, and following to the letter the instructions of their "technician", I now have a blocked IP address, and zero signal. I am unable to access all of my data because they have blocked my IP address. Their staff escalated my query to urgent 8 days ago .and I have heard nothing. Apart from financial loss, I am a qualifed pharmacist working online and being unable to contact patients has damaged my professional reputation and puts me in danger of being censured for unprofessional conduct by the ethics committee of the South African Pharmacy Council. To the CEO Mr. Shaun Norse, if I did my job like your staff, dead bodies would pile up at my feet. If you insist on chat lines, at least hire staff that know that Telkom cannot fix an IP address. That is your job and I pay you a lot of money to do it.