WebAfrica is awful. As simple as that!

Before they had my money, they were really kind to me. Answered my calls, assisted me with questions I had and were efficient. As soon as I paid the fee, the service was POOR.

They had taken down my email incorrectly and I wasn't receiving any communication. They had taken down my ADDRESS incorrectly and needed to change this. (Which was ridiculous because I recall their salespeople standing OUTSIDE my house, where the number of the house is displayed AND he looked up to ensure that he took down the correct number)

Installation time wasn't scheduled and they were lucky that when they came, someone happened to be home. They came and installed the cables but left our place looking a mess. The paving they took out was just thrown one side, they left a hole in our wall and the sand where they dug up for the cables was just laying there.

We called to complain about the state they left our frontyard in and when they came to inspect, we were told that it is not their job to fix where they worked, they do not do that. Ridiculous.

Now we have the connection and was running smoothly until three weeks ago. They checked it and we went on. It is now the third friday where I've needed to speak to an agent because of the awful connection we have and they claim to be doing something about it but I have the exact same problem every single week.

I live in a vuma reach area so the options for ISP are very limited and are all awful but WebAfrica is the bottom of the barrel.

I regret choosing them.