Webafrica is appalling!

I put through a fiber connection request December 2021 and I did not hear anything until I took it upon myself to chase on the matter. I send a WhatsApp and that’s the only way to communicate because I was looking for alternatives which I can’t find.

I was on chat with Markhan, who told me the order was on gold because there’s an active fiber which I don’t know about. He then told me to send proof of residence which I did and to allow 2-3 days.

I go on chat and this time I got through to a miss know it all Gladness , attitude is on steroids she needs emotional intelligence training she told me whatever nonsense she told me and I decided to go on chat again and I am told the same nonsense of an active fiber. What was the point of me sending the proof of address ? I’ve been asking to speak to a manager but nothing.

Can I get help please ????