YN
Yazeed N
1 reviews | Active since Sept 2014
11 May 2026, 21:25
Webafrica is absolutely pathetic
I app**** for fibre with Webafrica but couldn’t get connected because of an issue with Vumatel. So I never had any fibre line installed, no ONT. I repeatedly receive emails from Webafrica now stating I have a bill after repeatedly letting them know that it can’t be possibly to have one and now they then threaten to place it on the credit bureau for the default.
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Webafrica's replyOfficial
12 May 2026, 08:55Hi Yazeed,
Receiving billing and credit bureau warnings for a service that was never installed and never went live is understandably distressing and concerning. We recognise how upsetting it is to repeatedly explain this and still feel threatened with default action, especially when there was no fibre line, no ONT, and no usable service at all. This is not how we want our clients to feel, and we take this very seriously.
We’ve requested our Finance Team to urgently review your account and the billing linked to it, and they have been asked to reach out to you directly to clarify why these charges were raised and to address the credit bureau concern appropriately.
Your feedback and experience will be shared with our Service Quality Team for review and improvement, as situations like this highlight critical breakdowns in communication and account handling that need attention.
If you require any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll gladly continue to assist.
Warm regards,
Webafrica Crew
Receiving billing and credit bureau warnings for a service that was never installed and never went live is understandably distressing and concerning. We recognise how upsetting it is to repeatedly explain this and still feel threatened with default action, especially when there was no fibre line, no ONT, and no usable service at all. This is not how we want our clients to feel, and we take this very seriously.
We’ve requested our Finance Team to urgently review your account and the billing linked to it, and they have been asked to reach out to you directly to clarify why these charges were raised and to address the credit bureau concern appropriately.
Your feedback and experience will be shared with our Service Quality Team for review and improvement, as situations like this highlight critical breakdowns in communication and account handling that need attention.
If you require any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll gladly continue to assist.
Warm regards,
Webafrica Crew
Webafrica's reply12 May 2026, 08:55
Official
Hi Yazeed,
Receiving billing and credit bureau warnings for a service that was never installed and never went live is understandably distressing and concerning. We recognise how upsetting it is to repeatedly explain this and still feel threatened with default action, especially when there was no fibre line, no ONT, and no usable service at all. This is not how we want our clients to feel, and we take this very seriously.
We’ve requested our Finance Team to urgently review your account and the billing linked to it, and they have been asked to reach out to you directly to clarify why these charges were raised and to address the credit bureau concern appropriately.
Your feedback and experience will be shared with our Service Quality Team for review and improvement, as situations like this highlight critical breakdowns in communication and account handling that need attention.
If you require any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll gladly continue to assist.
Warm regards,
Webafrica Crew
Receiving billing and credit bureau warnings for a service that was never installed and never went live is understandably distressing and concerning. We recognise how upsetting it is to repeatedly explain this and still feel threatened with default action, especially when there was no fibre line, no ONT, and no usable service at all. This is not how we want our clients to feel, and we take this very seriously.
We’ve requested our Finance Team to urgently review your account and the billing linked to it, and they have been asked to reach out to you directly to clarify why these charges were raised and to address the credit bureau concern appropriately.
Your feedback and experience will be shared with our Service Quality Team for review and improvement, as situations like this highlight critical breakdowns in communication and account handling that need attention.
If you require any further assistance, you’re welcome to reach out to us again via Hello Peter, and we’ll gladly continue to assist.
Warm regards,
Webafrica Crew