WEBAFRICA is a terrible provider DO NOT USE THEM

Webafrica is a terrible provider do not use them

Firstly I am with them 3 years,l total, 2 years at my previous residence, then I moved to another complex last year 25 November.

So not only did they not allow me to continue month on month at my new address, they bind me to a 12 month contract and insist I am liable for installation fees if I cancel within 1 year.

What installation? The complex is Fibre ready all they did was get a guy to come activate it.

Unbelievable, I've been a loyal paying customer for up to 2 years when I moved, you'd think they should let me go month on month at new complex and any subsequent moves from there right? Is that unreasonable?

Now I am fed up and want to cancel eff mid Dec, that's 12 months and 2 weeks since my activation at new complex, don't you know now I can't cancel on the website I must speak to someone on whatspp or acll them, and 3vwn then it's a struggle I have to be transfered to the right person department and it's 2 weeks later and still I am struggling to cancel this service.

To date im still battling because I have to give reasons then no query timed out now the last reason is I have to pay cancelation fees for ending contract early, what? I'm ending this well over 12 months.