SK
Stephen K

1 reviews | Active since Oct 2023

06 Nov 2023, 11:23

Webafrica Is A Terrible Company To Deal With.

I wanted to port my telephone number from Telkom to Webafrica on 31 July 2023 and I am still waiting on the 6th of November 2023. This has been escalated four times and still no progress. Today I get told that I was not supposed to cancel my service with Telkom as the number cannot be ported if the number is inactive. Whatsapp is the only way to get support out of Webafrica which is very cumbersome as agents transfer you from one to another and no taking responsibility for your call. These Whatsapp calls can take the whole day with nothing being achieved by the end of the day only to start the whole process again the next day repeating all your information again. This is the first time I have recommended Webafrica to an end user and now my reputation with the client has been damaged for recommending Webafrica as an Internet Service Provider. In conclusion just stay away from Webafrica as they will frustrate you and waste your time and make you look bad.

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Replies (1)
SK
Stephen K's update15 Nov 2023, 10:39
Reviewer Update
I was given a 087 number to use while the number was being ported which has been cancelled for no reason and the client is in tears as this mess has been going on for four months now and my reputation is now destroyed as I have recommended this ISP.