Webafrica is a pathetic ISP. Stay very far away.

From May 19, 2024, to today, May 30, 2024, my internet has been completely down, and the customer service has been utterly appalling. Despite my persistent efforts to resolve the issue, Webafrica and Vumatel continue to pass the blame back and forth, leaving me without internet access. Today, Vumatel replaced the fibre box at my premises, but Webafrica still insists the problem lies with Vumatel. This has been the case from the very beginning, and I have lost count of how many times I have reset the router and troubleshooted with their agents on WhatsApp.

My work requires a significant amount of data, and I have been hemorrhaging money on mobile data due to this prolonged outage. What is even more infuriating is that no one from Webafrica has proactively reached out to provide updates or solutions. Instead, I am forced to chase them for information and resolution. I strongly advise staying far away from this ISP. Their support is non-existent, hiding behind WhatsApp and offering no real assistance.