MM
Mina M
1 reviews | Active since Apr 2014
04 Feb 2019, 12:22
WebAfrica is a NO SERVICE but HAPPY to TAKE YOUR MONEY SERVICE PROVIDER
If you were thinking of doing business or any manner of transaction with Webafrica - DONT. the only part of the call centre that works is sales. after that, they're happy to bill you FOR NO SERVICE and that's as far as their business goes.
Their call centre is all music and jokes, NO ONE picks up the phone.
I have spent a day's worth of my time and airtime waiting on their line listening to music and jokes.
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Replies (1)
Webafrica's replyOfficial
04 Feb 2019, 13:05Dear Malose ,
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
Webafrica's reply04 Feb 2019, 13:05
Official
Dear Malose ,
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica