HS
Helen S

1 reviews | Active since Aug 2022

03 Nov 2023, 09:41

WEBAFRICA IS A NO GO - AVOID AT ALL COST

I cancelled my service with Webafrica in September - on the 5th. They said because I did not cancel on the first I have to pay for October. I took the knock on the chin because admittedly it was late by 4 days. Now they are telling me I canceled the router and not the line - the router is the e****ent they give with the line - the line is the service they provide. I have never heard such nonsense in my life. They now say my line is still active and they deducted money from my account in November and will do so again in December as they are only now cancelling my line now - absolute worst customer service I have experienced - Telkom is a way better experience for me - NEVER EVER WILL I USE WEBAFRICA AGAIN OR RECOMMEND IT TO ANYONE!!!! I am also reporting them to ICASA

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