Webafrica is A NO GO AS FAR AS SERVICE AND S****.

really? this is a response? Dear Mandy Hopkins, Thanks for reaching out. We have received your request and an enquiry (ID: 256614) has been created for you. A member of our Support team will review your request and get back to you (usually within 48 hours). To view the status of your enquiry or add comments, click the button below or log into your Webafrica Customer Zone. View My Ticket Thank you for your patience. Kind Regards, The Webafrica Team Plus waiting for a tech guy to call me back for over an hour now who was in the middle of helping reconnect my devices to my WIFI. Ridiculous service never known anything liike this!

Mandy Hopkins ********** 8:44 AM (27 minutes ago) to Rafeeqah he support team confirm discussing connection with you : Mon, 20th August 2018 16:03 Discussed holding pool process - Advised client we cannot action instruction on a DSL line not managed by us - Requested client to discuss with Telkom directly as the account holder of the DSL line - CORRECT Continued to assist client to ensure connection on the router - configured basic data plan details - tested connection - client connected - INCORRECT THE GUY WAS SUPPOSE TO CALL ME BACK AND HE DID NOT! I JUST HAD EXCELLENT ASSITANCE FROM TELKOM HOWEVER! Active services on profile: ZVL83 (Active Client: Mandy Hopkins) Data plan only : Openserve ADSL 4/0.5Mbps Uncapped Premium - ********** - Monthly fee : R229.00 - Service Status: Active - YES ACTIVE NOW! YOU HAD ME SUSPENDED ALL WEEKEND AND I LOST R2500.00 WORK TIME! YOU SAID MY ACCOUNT WAS UNPAID - BUT I SENT PROOF - WHAT ARE YOU GOING TO GIVE ME TO CONSOLIDATE THIS AMOUNT OF WORK AND MONEY THAT I LOST????? Connection log confirmation : Status : Client connected Dear Mandy Hopkins, Ticket: https://help.webafrica.co.za/helpdesk/tickets/256614 Thank you for your email, Thank you for confirming your customer code - we investigated and checked the account and confirm the below : The support team confirm discussing connection with you : Mon, 20th August 2018 16:03 Discussed holding pool process - Advised client we cannot action instruction on a DSL line not managed by us - Requested client to discuss with Telkom directly as the account holder of the DSL line Continued to assist client to ensure connection on the router - configured basic data plan details - tested connection - client connected Active services on profile: ZVL83 (Active Client: Mandy Hopkins) Data plan only : Openserve ADSL 4/0.5Mbps Uncapped Premium - ********** - Monthly fee : R229.00 - Service Status: Active Connection log confirmation : Status : Client connected 08:09 AM 196.215.118.251 IP CONNECTED ********** 166 ADSL Home Uncapped ********** 386 - LINE USED (telkom owned) Connected session Please let us know what we can do , to further assist. Thanks again Kind Regards, The Webafrica Support Team On Mon, 20 Aug at 4:14 PM , Mandy Hopkins ********** wrote:

Thanks WebAfrica - but you have not helped me at all! You still have not explained why you suspended my service to begin with nor how you plan to consolidate the money I lost through not being able to work over the weekend! R2500!