Webafrica is a nightmare service provider

Wow .I have been without internet all day today and the robot on whatsapp kept telling me how he is trying to connect me to an agent ,its been happening since around past 11 , never hot connected or got helped, no1 to call or nothing to do. Work can't be done because this is hell , when I go on their customer service wanting to cancel my service, it won't accept my option.