Webafrica Is a Joke. Avoid Them

I cancelled my service with Webafrica after months of poor support and outright incompetence.

I provided a full month of hourly speed test results showing serious performance issues — often with 0Mbps download speeds. Instead of helping, they closed my fault ticket because I didn’t have a specific laptop setup for their testing requirements. I pay for internet, not to be their technician.

Trying to update billing info was just as bad. Their website changed, their help docs were outdated, and their agents didn’t read my messages properly. Every support chat was a loop of bots, repeated steps, and no resolution.

They delivered the router, now they want it back — and expect me to pay a collection fee? Not happening.

This company is chaotic, careless, and not worth the time or money. Save yourself the frustration and go elsewhere.