Webafrica is a ********** company that in breach of TCF regulations

Horrific customer service. Suspect that it is a ********** company. They offer exactly the same as Telkom but without a contract. How is it possible? The bot can't answer my questions. I hold 43 minutes on the phone. The call back option just takes me back into the waiting queue again. I just want to change my service. They told me at the outset that I could scale up or down, which I did - currently on the highest package. Now I want to scale down but the client interface does not allow me. They have removed that option on the website. The lady at sales tells me I have to cancel my contract, and then reapply for the lower option. If I cancel, then I have to pay for the modem. In effect, it is a contract by the looks of it. So annoying. Effectively locking me in. If I cancel the contract, then I have to pay for the modem, then apply for the lower package and they deliver a new modem again - how stupid and overtly manipulating themselves out of a month to month offer. Misselling by not allowing the client to scale down on their package as they promised.