aA
azwangobani A
1 reviews | Active since Feb 2017
08 Apr 2023, 07:15
Webafrica is a fly by night company that can’t assist you
My fibre line is down. 48 hours now. I live in a complex and all my neighbours have active lines but mine is the only one affected by outages in another neighbourhood. How? Why aren’t my neighbours affected and why is Webafrica taking so long to assist. This is a **** company. Time to switch to MTN, Vodacom and others. These new companies are hell to deal with. No more. Cancelling my subscription today
Helpful (0)
Replies (1)0
Replies (1)aA
To make matters worse, the latest information I received from Webafrica is that my service was cancelled and that it may take up to 48 business hours to reinstate my order. This is completely unacceptable as I had already paid for my service in full and expect to receive the full benefits of that service.
azwangobani A's updateReviewer Update
09 Apr 2023, 07:55I urge potential customers to stay away from Webafrica as their service is unreliable, their customer support is ***********, and they do not value their customers' time or money.
Despite my efforts to rectify the issue, I received conflicting information from their customer service representatives. One agent claimed that there was a possible outage being worked on by technicians, while another indicated that my service was cancelled due to an error on the Vumatel side.
Despite my efforts to rectify the issue, I received conflicting information from their customer service representatives. One agent claimed that there was a possible outage being worked on by technicians, while another indicated that my service was cancelled due to an error on the Vumatel side.
To make matters worse, the latest information I received from Webafrica is that my service was cancelled and that it may take up to 48 business hours to reinstate my order. This is completely unacceptable as I had already paid for my service in full and expect to receive the full benefits of that service.
aA
azwangobani A's update09 Apr 2023, 07:55
Reviewer Update
I urge potential customers to stay away from Webafrica as their service is unreliable, their customer support is ***********, and they do not value their customers' time or money.
Despite my efforts to rectify the issue, I received conflicting information from their customer service representatives. One agent claimed that there was a possible outage being worked on by technicians, while another indicated that my service was cancelled due to an error on the Vumatel side.
Despite my efforts to rectify the issue, I received conflicting information from their customer service representatives. One agent claimed that there was a possible outage being worked on by technicians, while another indicated that my service was cancelled due to an error on the Vumatel side.
To make matters worse, the latest information I received from Webafrica is that my service was cancelled and that it may take up to 48 business hours to reinstate my order. This is completely unacceptable as I had already paid for my service in full and expect to receive the full benefits of that service.