Webafrica is a disaster.

I would not recommend. I have used fiber for years and I have never experienced such poor services as Webafrica. I opened an account on the 20th for my new address, so that I could have fiber when I move into it on the 27th of February. I realized on the 26th that Webafrica did not deduct the initiation fee and that I hadn't had any response from them. When I reached out to them they told me that my account was stuck in payments and that they will escalate the payment. They also said that there was no installation needed and that my fiber will be activated by the 3rd of March. When I get my router on the 2nd of March I asked them to assist with setting up the router at 14:22, an agent respond at 16:50, I sent them a picture of the boxes and asked him to assist with setting up the router. He responded saying my account is pending and that they will transfer me to provisioning department. I continue to wait only to get an automated message at 18:04 saying that the provisioning department closes at 18:00. When I follow up the next day I get another automated message at 10:00 saying that I have a pending call back, they responded at 16:48. I share my details as well as a picture of the boxes on the wall and a message from the previous saying I have a box. I ask her to assist she transfers me to another agent. No agent came back to me, instead I got instructions on how to connect, when I tried to follow the instructions I saw that there none of the boxes had a place where I could connect the network cable. I have never felt so defeated by something that used to be so simple with other network providers. I do not think that there is a box in this apart as I was initially informed. I sent two agent a picture of the boxes and none of them were willing to confirm any box instead they both transferred me instead of assisting me.