Webafrica is a disaster

I promised that I was going to post on all social media platforms about the awful services I have been getting from this company. I suffer from Mental Health issues and still have to deal with the incompetence of employees who cannot action requests correctly. I do not want to waste my time with all the previous issues. I am unemployed now and was over debited after my downgrade disaster happened and still got billed the higher premium eventually when my downgrade was actioned. When I asked an agent on their whatsapp chat to speak to a manager, the agent gives me the call centre number. I get through to the sales department in less than a minute and when requested to speak to a manager in billing. Had to wait for almost an hour before my airtime ran up. Called again and opted for a callback. Was called back, spoke to an agent in billing who assisted me with my refund. Agent also advised me to chat the next couple of days with whatsapp agents to confirm it has been done. Only to get different answers from different agents. For me it seems as if they are reluctant to refund me. I want my money back. I was assistes on Monday the 16th, even sent proof that the refund was actioned and was set to appear in my bank acc in 72 working hours. Tried again today just to find out from another agent that my name was only placed on refund list yesterday! The refund will be actioned tomorrow. I have had it up to here now. My Mental Health you guys are causing me to get major anxiety attacks and mood swings. Do you think this is customet service? I want my refund and my money in my account by tomorrow. I also want a manager to call me. This is ****************. After singing yout praises in the beginning of our relationship now I am disgusted in your services and I think it would be better to part ways. If you want me to be a happy customer have my refund paid into my account as confirmed and I want a manager to contact me.