Webafrica is a bad internet service provider as per my experience.

It started of as R19 special for the first month for fiber as a suitable provider in my area. As someone who required fiber I was immediately drone as this seemed a deal with pursuing. After I paid for the installation which was expecting, it was towards the end of January 2023 that I proceeded with my order. Further I enquired if my first months bill would be R19 which the service consultant on watsapp by the name of Yonela M confirmed that my router would be fully installed and activated and my invoice for February would be R19. Initially my concern with this provider was that there was no sales or company representative that called or you could call, instead all interaction was on watsapp. The bill eventually came low and behold it was not R19 but instead a different amount, which the bill did not have a brake down of how it got to that amount, but instead it was levied as a monthly installment. I enquired, but got no assistance. Then further requested cancellation, which was never actioned as at the time my account was in arrears. I made payment and my service was reinstated, at the time I was still requesting a cancellation which even when my account was update I never received. This become an on going until I stopped engaging them. Fast forward, on 17 April 2023 Mathe from first freight couriers collected the webafrica router. Currently I'm being threatened with legal action for monies that I don't owe considering when my cancellation request was made and when the router was collected.

PLEASE HELP!