CQ
Coceka Q

1 reviews | Active since Jun 2023

13 Jun 2023, 18:31

Webafrica is a ****

My internect was disconnected due to non payment in March and I was told to pay for re-activation which I did . I paid R540.00 then I was told to pay R600.00 then I did. I wa told that my wifi should be active . Ever since then I never had access to wifi each month Webafrica kept deducting R880.00 from my bank and I reversed both debit orders as I was not sure what I was paying for .I spoke with so many different agents they kept telling me to switch off the router and off nothing helped .Their agents are *********** and unreliable.I regret even signing up to them. When you call sales they are easy to be contactable for new business but when you have a query they are no where to be found.There is no call center there is a whats app and you will speak with different consultants and they will not help you .I regret doing business with them I wish they can just collect their useless qouter .I would suggest if you have not enrolled with Webafrica dont even start. Under fibre geeks there are many different service provider they have contact numbers and email but Webafrica only has a useless whats app no of agents who will repeat the same thing and tell you your wifi is working where as it's not. I spoke witrh Markan M ,Wade Harris,Gadija S,Chanelle S,Buhle G,Sisanda Qeqe,Shaunrine Klaasen,Nosipho H,Keenan Benjamin,Aqeelah L,Sisanda N,Anelisa Tikise T,Siphosethu N, none of them were able to assist. I required to speak with a supervisor .This is causing me enxiety as I get smses to pay for wifi that I dont have access to. I ask for Webafrica and sleekgeek to fetch their staff I will not be paying for anything.This is really unfair.

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