WebAfrica is a ****

I signed up with my partner to get Zoom Fibre via WebAfrica, and they had a delivery fee for the router for R249 BUT IT WAS NEVER DELIVERED, So I cancelled my contract with them a day after I signed up and was told that my contract was cancelled but a few days later I received a message saying that I must pay the delivery fee in order for me to get service but I told the agent that the contract was cancelled so I don't understand what I'm paying for so I went to check the statement on WebAfrica portal only to find that I have an outstanding amount of R349 which I asked the consultant about and she said it was an error and it will be removed so today I was going through my partners bank statement and saw that WebAfrica has debited R349 on the 24/04/2023 so I contacted WebAfrica and a consultant named Sfundo was assisting me and apologized for the mistake but as soon as I told him that I want my money back he told me that it's not his department and transferred me to someone else but already knew what the problem was and was saying that he can help me. I threatened to open a case against WebAfrica but nothing is being done.