NB
Nicole B
1 reviews | Active since Dec 2024
22 May 2026, 07:43
Webafrica is a ****!
Webafrica is a TOTAL ****. When I moved to Vaal , I had opened a contract with them , the sales team told me that it was a month to month contact with them for Fibre. I opted for that. Couple months down the line I went onto the websit and pressed the "move homes" options as I was moving. I done this a month prior to moving. Still to THIS DAY they have not attented to me and now they still debitting my account for a service Im no longer using. This is putting my account in arreas and now my credit score is bad. Ive spoken to NUMEROUS agents and no one is helping me. Theres so many excuses from their side. Its very unproffessional and their services are beyond *******! I dont advise anyone to use their services at all.
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Replies (3)0
Replies (3)
Webafrica's replyOfficial
22 May 2026, 08:52Hi Nicole,
What you’ve described is understandably distressing, especially when a move should be a smooth process and not a prolonged struggle that impacts your finances. This is not the standard of service we aim to deliver, and changes such as moving homes or billing updates should never feel this difficult or unresolved.
We have noted your concerns regarding the month-to-month agreement, the move request submitted in advance, the continued debits, and the lack of effective assistance despite multiple engagements. To address this properly, we are requesting our Finance Team to review the account in full, including the debits, arrears impact, and the move request history. They will reach out to you directly to address your concerns first and then take it from there to ensure the matter is handled correctly.
Your feedback will also be shared with our Service Quality Team for review and improvement, as the experience you’ve described highlights areas that require urgent attention.
If you need any further assistance, please send us a direct message on Hello Peter and our team would be happy to help. We look forward to working through this with you and ensuring the situation is addressed in a way that restores clarity and fairness going forward.
Warm regards,
Webafrica Crew
What you’ve described is understandably distressing, especially when a move should be a smooth process and not a prolonged struggle that impacts your finances. This is not the standard of service we aim to deliver, and changes such as moving homes or billing updates should never feel this difficult or unresolved.
We have noted your concerns regarding the month-to-month agreement, the move request submitted in advance, the continued debits, and the lack of effective assistance despite multiple engagements. To address this properly, we are requesting our Finance Team to review the account in full, including the debits, arrears impact, and the move request history. They will reach out to you directly to address your concerns first and then take it from there to ensure the matter is handled correctly.
Your feedback will also be shared with our Service Quality Team for review and improvement, as the experience you’ve described highlights areas that require urgent attention.
If you need any further assistance, please send us a direct message on Hello Peter and our team would be happy to help. We look forward to working through this with you and ensuring the situation is addressed in a way that restores clarity and fairness going forward.
Warm regards,
Webafrica Crew
Webafrica's reply22 May 2026, 08:52
Official
Hi Nicole,
What you’ve described is understandably distressing, especially when a move should be a smooth process and not a prolonged struggle that impacts your finances. This is not the standard of service we aim to deliver, and changes such as moving homes or billing updates should never feel this difficult or unresolved.
We have noted your concerns regarding the month-to-month agreement, the move request submitted in advance, the continued debits, and the lack of effective assistance despite multiple engagements. To address this properly, we are requesting our Finance Team to review the account in full, including the debits, arrears impact, and the move request history. They will reach out to you directly to address your concerns first and then take it from there to ensure the matter is handled correctly.
Your feedback will also be shared with our Service Quality Team for review and improvement, as the experience you’ve described highlights areas that require urgent attention.
If you need any further assistance, please send us a direct message on Hello Peter and our team would be happy to help. We look forward to working through this with you and ensuring the situation is addressed in a way that restores clarity and fairness going forward.
Warm regards,
Webafrica Crew
What you’ve described is understandably distressing, especially when a move should be a smooth process and not a prolonged struggle that impacts your finances. This is not the standard of service we aim to deliver, and changes such as moving homes or billing updates should never feel this difficult or unresolved.
We have noted your concerns regarding the month-to-month agreement, the move request submitted in advance, the continued debits, and the lack of effective assistance despite multiple engagements. To address this properly, we are requesting our Finance Team to review the account in full, including the debits, arrears impact, and the move request history. They will reach out to you directly to address your concerns first and then take it from there to ensure the matter is handled correctly.
Your feedback will also be shared with our Service Quality Team for review and improvement, as the experience you’ve described highlights areas that require urgent attention.
If you need any further assistance, please send us a direct message on Hello Peter and our team would be happy to help. We look forward to working through this with you and ensuring the situation is addressed in a way that restores clarity and fairness going forward.
Warm regards,
Webafrica Crew
NB
Nicole B's updateReviewer Update
26 May 2026, 11:28As Im STILL WAITING for you guys to contact me.
Its been 5 days !
Its been 5 days !
NB
Nicole B's update26 May 2026, 11:28
Reviewer Update
As Im STILL WAITING for you guys to contact me.
Its been 5 days !
Its been 5 days !
Webafrica's replyOfficial
26 May 2026, 13:44Hi Nicole,
Thank you for following up and for your continued patience. We completely understand how frustrating it is to still be waiting , especially when you were expecting a callback. This is not the experience we want you to have, and we recognise how concerning this delay feels.
We have escalated the matter again with urgency and requested that the Finance Team follow up as a priority, given how long you’ve already been waiting. They have been asked to make direct contact with you and provide clarity as soon as possible so this can be properly addressed without any further delay.
We’ll remain actively involved and continue pushing for this to be resolved.
Warm regards,
Webafrica Crew
Thank you for following up and for your continued patience. We completely understand how frustrating it is to still be waiting , especially when you were expecting a callback. This is not the experience we want you to have, and we recognise how concerning this delay feels.
We have escalated the matter again with urgency and requested that the Finance Team follow up as a priority, given how long you’ve already been waiting. They have been asked to make direct contact with you and provide clarity as soon as possible so this can be properly addressed without any further delay.
We’ll remain actively involved and continue pushing for this to be resolved.
Warm regards,
Webafrica Crew
Webafrica's reply26 May 2026, 13:44
Official
Hi Nicole,
Thank you for following up and for your continued patience. We completely understand how frustrating it is to still be waiting , especially when you were expecting a callback. This is not the experience we want you to have, and we recognise how concerning this delay feels.
We have escalated the matter again with urgency and requested that the Finance Team follow up as a priority, given how long you’ve already been waiting. They have been asked to make direct contact with you and provide clarity as soon as possible so this can be properly addressed without any further delay.
We’ll remain actively involved and continue pushing for this to be resolved.
Warm regards,
Webafrica Crew
Thank you for following up and for your continued patience. We completely understand how frustrating it is to still be waiting , especially when you were expecting a callback. This is not the experience we want you to have, and we recognise how concerning this delay feels.
We have escalated the matter again with urgency and requested that the Finance Team follow up as a priority, given how long you’ve already been waiting. They have been asked to make direct contact with you and provide clarity as soon as possible so this can be properly addressed without any further delay.
We’ll remain actively involved and continue pushing for this to be resolved.
Warm regards,
Webafrica Crew