WebAfrica is *********

If I could give a negative score, I would but I unfortunately can’t. I regret doing business with WebAfrica. Their service is absolutely shocking. I was billed an incorrect amount for my package (50mb line) and WebAfrica refuses to refund me for it. I was billed R959 instead of R639 as agreed with Nazeema when I signed up with them. I then contacted their call centre and chatted to an agent who told me that she can only reduce my package in May. I mailed Nazeema multiple times for her to resolve this issue to no avail. Today I received an email stating that my package cost would increase by R20. I logged in to my account to check how much I’ll be charged and the new cost will be R979 because no one bothered to update the cost.

I am done following up with WebAfrica on this and will request for my bank to reverse the initial charge. I will also instruct them to block WebAfrica from accessing my account because the company is ********* and lacks integrity.