Webafrica is ***!

Worst provider EVER!!!! I requested to upgrade my service almost 3 weeks ago. I contacted them (which we can only do through WhatsApp) and confirmed the service would be effective 1 July 2023. I was charged to this effect and on Monday, my service was disconnected. Contacted webafrica again early on Monday morning. They said the service had never been upgraded on Telkom's side and logged a fault which I was told would be resolved in 24-48 hours. Contacted webafrica AGAIN last night and was told "Telkom hasn't responded to the fault". So no one at webafrica assumes responsibility. There are no managers to talk to and I am STILL sitting without an internet connection which my job relies on!!!! Do not upgrade with webafrica if you're thinking about it because this is absolutely ludicrous.