Webafrica introduced a R999 cancellation fee...even when trying to leave this ISP they will still try to rip you off...

Webafrica introduced a R999 cancellation fee, and before a customer can proceed to downgrade/upgrade the current service you have to tick a box which says if you chose to downgrade or upgrade, you accepted you would have to pay a R999 cancellation fee in the future, should you terminate the service with Webafrica.

This was not the case when I signed up with Webafrica 2 years ago, I'm now trying to cancel my service because of this ********* changes to their contract, but it seems impossible to call or speak to someone directly. I will have to see if they will try to make me pay this cancellation fee, as this was not part of the contract when I signed up...but it is proving quite difficult to get hold of anyone working for this company other than their idiotic Whatsapp chat "support". I've also never even received the router I paid R249 for delivery for...and I know for sure that 2 years later they will want to make me pay for the router that I never even received.