CB
Corrie B
1 reviews | Active since May 2026
21 May 2026, 14:25
Webafrica internet help line
Webafrica internet help line is very poor and cannot help me to get connected. Ashlene R. have told me that I **** and the Fiber line is not installed and activated. I have speak to Thabo from Openserve and he was here in my home installing the fiber line and activated it but still Ashlene R. is telling me I am **** after I post het the fotos of the installed line and equipment and showed her the PON light on the modem were on.
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Webafrica's replyOfficial
21 May 2026, 14:34Hi Corrie, We understand how frustrating this situation has been, especially after the fibre installation was completed at your premises and you were expecting the activation process to move forward without further delays. Based on the current status available to us, the order is still reflecting as pending with our Openserve team. Once the service updates to ready for activation on the network side, you will be notified and the connection process can proceed accordingly. We understand this has caused confusion, particularly after the installation visit and ONT/PON light confirmation, however the final activation status still needs to reflect correctly through the provisioning system before the service can be completed. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply21 May 2026, 14:34
Official
Hi Corrie, We understand how frustrating this situation has been, especially after the fibre installation was completed at your premises and you were expecting the activation process to move forward without further delays. Based on the current status available to us, the order is still reflecting as pending with our Openserve team. Once the service updates to ready for activation on the network side, you will be notified and the connection process can proceed accordingly. We understand this has caused confusion, particularly after the installation visit and ONT/PON light confirmation, however the final activation status still needs to reflect correctly through the provisioning system before the service can be completed. Warm regards,
Webafrica Crew
Webafrica Crew