Webafrica installation disaster

I've app**** for fibre installation with this company in December 2022 . They advised that there is an active line at my property and that I needed to provided proof that I'm the owner . I've provided the necessary documents and waited for the process to be finalised. It's almost a month later now and still no Fibre . Followed up numerous times with Maxine but with little success. I've now sent them a request to cancel the application . It's two days later an no reply to my request . Never have I experienced such bad service from an ISP . You can't even speak to a agent telephonically as everything is done via email .