Webafrica installation

I have app**** for fiber/ wifi installation on 15th January 2025. Since then I've been making contact with Webafrica to try and find out what is happening. Last week eventually one of their client service operator told me that the problem is that we have 2 buildings on the premises that we renting from. Granny flat has an active line and that came up. I explained that we staying in the main house and that we have nothing to do with the granny flat Tennant. He told me to resend my proof of adress for which got an affidavit and send through. I was told it will be send to Openserve and I technician will contact me to come out. I am still waiting.can never get anyone in on telephone...if I do get anyone in then I am being told that they work from home do they cannot transfer me to manager and that my issue had been escalated. This is so frustrating. I have now even tried getting hold of someone at Openserve...the same thing...no one to speak to...only messages send and waiting on feedback...