WebAfrica - Inconsistent internet speed with no help when you need it.

I month ago I ordered an LTE router with 150GB of data per month. During this last month of use, a couple of times a day my connection speed will drop well below 1Mbps. This makes loading even simple webpages a process that takes up to a minute and video streaming degrades to the lowest quality. I pay over R700 a month for this connection.

I brought this to their attention the only way they make it possible, an incredibly slow WhatsApp customer service that took four hours until a real person was ready to assist me. At this point, I was told to do a couple of speed tests that fortunately for me indicated that I was receiving much slower speeds than promised. On sending the speed test results the customer service person that was "assisting" me stopped replying and the conversation was concluded due to lack of activity. Thus, leaving me with no help at all not even a response to the results that I was asked to produce.

Bad and expensive internet service and terrible customer service means that I will be cancelling my internet service. Thanks for nothing WebAfrica.