Webafrica Incomptetence

At the end of February 2024 my cancellation with Webafrica came into effect and I was given a month to return my modem, (at my expense even though I had it for two years) otherwise I was going to be charged R999 for the modem. I couriered it to their Centurion branch and had confirmation of receipt thereof on the 8 March 2024. Having fulfilled my obligation I rightly thought that my dealings with Webafrica were complete only to find that at the end of March 2024 my bank account was debited with R999. The most frustrating thing is that you cannot speak to anyone and all dealings are done on Whatsapp. After many, many Whatsapps I was then advised by Webafrica to reverse the debit order myself on my bank account which I did. They assured me that everything was now sorted out. To my dismay and annoyance upon checking my bank statement this month I now see that a double charge has been taken off my account by Webafrica. Again the only way to contact them is via Whatsapp. The customer service is non-existent and they are completely ***********. I am now at my wits end with the whole situation. If it was possible to give no stars that is what my rating of Webafrica would be. I would advise anyone who is considering getting fibre in their home or business to give Wedafrica a very wide berth!