WEBAFRICA - ***********, USELESS AND NOT GOOD FOR ONE'S HEALTH

I genuinely do not even want to give them 1 star. Where do I begin? Oh, let's start on the end towards April 2022. I receive an SMS stating that Webafrica decides to change the debit order date due to a public holiday. My debit order is set for end of the month. When I received the SMS I contacted the useless Watsapp option, the only option as you cannot get hold of a person via telephone anymore. Ok, so I check in with the person who after 30 MINUTES responded - that was quick, usually I wait an HOUR before giving up. So the watsapp session (I have proof) I was told not to worry, they will set off the debit order off on the 1st May and I must not make an EFT payment. I spoke to Sesethu. On the 3rd May I receive a SMS stating my service has been suspended due to non payment. I make payment. I am boiling. I made sure to contact useless WEBAFRICA (TWICE) and their *********** staff did not bother to make a note on the system that debit order must remain unchanged and they must collect my payment as usual. I would LOVE to know who was the ***** / *********** IDIOT who decided to change the debit order date from their customers, without checking with their customers first. And then proceeds to cut their services. And these useless oxygen ******* will then have the audacity to charge you a reconnection fee which I will not pay.

Okay, rant over. Now I will review other service providers and change. I've had it with WEBAFRICA's total incompetence, I have many other issues with them, eg. waiting forever to get connected to an agent on Watsapp, not getting issues resolved as they promise in their advertising. Nope, I'm done with them, they are utterly USELESS.