LL
Luigi L

1 reviews | Active since Sept 2021

04 Oct 2021, 12:53

WEBAFRICA *********** TO PROVIDE SERVICE

I am very p-d off, disgruntled and extremely furious. I paid my monthly subscription 399.00 31.08.2021, my services only activated the 14.09.2021, according their SLA, this supposed to be valid for 30 days. On the 01.10.2021 payment were attempted and account suspended. Since Saturday I have been buying airtime to call them it is now almost 13;00 04.10.2021, still no resolution. Webafrica failed to notify me 7 days prior, again according their SLA, for any amount due. My statement shows zero balance outstanding, my dashboard shows zero amount outstanding. Every *********** agent I've been dealing with, cannot provide a turn around time when my service will be reconnected. I do not want to use foul language but is there any internet service provider that actually provides a service? All these companies they BS you around everyday whole day. Webafrica does not have a complaints contact number for their utterly poor service. Their utterly poor infrastructure on whatsapp and call centres. I cannot express how frustrated I am with these people. I need to take time from my work schedule to make sure they do their work. It is immoral for people to be reminded how to do their job. I cannot deal with such incompetancy. Tech support, completely useless, Billing completely useless, Task team, entirely useless, and still my service not activated. Literally I am being billed for days my services not activated, and losing out on days that I paid for. I really regret the day I decided to make use of their service, and top I recommended them to 4 friends of mine. I wish every media outlet should stop these ********** to advertise their false pretenses on TV and radio. If any of their staff go to a bank, they want service, if they buy a car, they expect it to drive, they put in petrol, they expect petrol to be in their tanks, but they sit back, completely complacent and arrrogant with no care in the world on the poor service they give. I do care about your poorly structed infrastructure nor *********** staff, you receive payment and WEBAFRICA FAILED TO PROVIDE SERVICE, IN OTHER WORDS YOU STOLE FROM ME AND WHOEVER YO WILL BE *****ING FROM

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