WebAfrica *********** and ********

Did a line UPGRADE from a 20/2Mbps to 100/5Mbps in July. Beginning of August #WebAfrica debited the higher amount from my account like clockwork. Up to date I am still running on the slower line speed. Some of the tickets logged: ***, ***, ***, *** and ***.

I have logged numerous queries on their online portal and have received some limited communication that they are attending to the issue or escalating it, just to have the queries closed. At present I can't even log new queries on the customer zone (Is this my punishment for wanting the service I pay for?).

I have tried to reply to their emails, chat on WhatsApp and call them, but you just don't get hold of anyone. Before WebAfrica tries to blame this on lock down, safe your breaths for someone that actually believes that is a valid excuse, because I don't, not after this long and due to the fact that the lock down didn't delay you from debiting the increased amount from my account.

They were very quick to take the higher amount from my account, but now can't provide the higher speed, so basically they ***** your money and don't provide you with a service.