WebAfrica incompetence

I signed up to take a fibre deal with Webafrica a month ago. Payment was done on 28 April 2021, today is 02 June 2021 and every time I query the installation I am told that they are awaiting the payment to clear. Even the most *********** of companies can find a payment in a space of one month. Requests for someone from management to call me goes in vain. I am at my wits end now as I have given them 5 weeks to sort this out without going to social media but now I cannot deal with the lack of competence.