WEBAFRICA - incompetence

Come on Web Africa, I have been covering for you with other consumers, but now had enough. Geeez one understands there are a lot of customers and waiting is imminent. Accepted, but what Ican't understand is how router just all of sudden its working great, then wam no internet red light on. The call agents seemingly underestimate a customers intelligence by sayingor implying the customer did somethimg wrong. I have an idea that call centre agent or employees with access to customer information are not treating it within the limitsof the POPIA. Somehow somewhere someone is changing my login credentials. I just logged intoy router for the 1st time in the 2 years after being advised to do so, after being told this, about a month ago when the same thing happened. It says the wifi is configured wrong. 1stly how? When its been working fine until now. 2ndly the comfiguration settings on the router are not the correct info? How does this magically just change? This is concerning issue. Now I have to wait for how long until i have an agent come back to me, to tell me to plug in a LAN cable????? Although I know the analogy behind this, it doesnt make sense if it was working fine, its not just a bad signal, ITS OFF. The red light on the router is on. This can only happen if the signal is down or the router is faulty or someone changed something on your systems??? Now I ask .... Do you wait for my money? NO, why because if you dont get it, you switch off service. Not on,consumer ************ and exploitation. Get your act together.